Did you know that case studies have shown that having a live chat option on your website can lead to a 48% increase in revenue per chat hour and a 40% increase in conversion rate?
What’s more, 79% of online customers say that they prefer live chat because of the immediacy it provides. With an average response time of over 12 hours for emails and about 10 hours on social media, this isn’t surprising.
In fact, live chat is quickly becoming the preferred contact channel over phone, email and social media!
It’s become clear that by leveraging live chat, you could:
Buzztronic Marketing now offers 24/7 live-chat management services by agents specially trained to meet your business objectives. Agents can offer your visitors customer support, help them complete a purchase or simply aid them in their decision making.